FAQs Archive - Page 2 of 4 - Culture Wine Co

Q: Who is Culture Wine Co.’s Standard Shipping Carrier?

Culture Wine Co.’s Standard Shipping Carrier is UPS

Q: Important Compliance Requirements

Our shipping partners, UPS and sometimes FedEx, can only deliver wine to customers who are 21 years or older. A recipient of legal age must be present at the delivery address to receive the package; carriers are not allowed to leave packages unattended. Age verification is mandatory upon delivery.

Q: What is the Return Policy of Culture Wine Co.?

If you are dissatisfied with your purchase, please contact us via e-mail at info@culturewineco.com. We value your feedback and aim to address your concerns. Please note that we can offer refunds only in the form of store credit.

Q: What Happens if There is Heat Damage to a Shipment?

Culture Wine Co. will not be held responsible for heat-related issues that occur during shipping. However, to help mitigate such concerns, we offer icepacks as one of our shipping options. We strongly recommend selecting this option spring through fall if you anticipate potential heat-related challenges.

Q: What Happens if I Need to Cancel an Order?

If you wish to cancel an order after it has been shipped, we can assist you with a small cancellation fee, which may vary based on the order size. Please be aware that carriers charge us considerable sums to recall packages in transit.

Q: Can I Cancel my Culture Wine Club Membership?

Club membership can be adjusted at any time by logging into your account > club membership > cancel or by emailing us at info@culturewineco.com . If you are writing to cancel your membership, we would be immensely grateful if you could share any reason for canceling your membership. We value your feedback, and your input will help us enhance and refine our services to better meet the needs of our valued members.

Q: How Does Culture Wine Co. Manage Temperature Changes and Shipping?

At Culture Wine Co., ensuring the highest integrity of your wine during shipping is of paramount importance to us. We handle the responsibility with great care. In situations where there are extreme temperature fluctuations, be it heat or cold spikes, we take precautionary measures by placing your club shipment on hold. Rest assured that as soon as the extreme conditions have subsided, we will promptly release the shipments. If your club shipment is affected by such circumstances, we will notify you via email. Your satisfaction and the preservation of your wine are our top priorities.

Q: Do I Need to Sign for Packages From Culture Wine Co.?

Because we are shipping alcoholic beverages, someone 21 years or older must be present at the time of delivery to receive your club shipment. You will receive the tracking details for your club shipment via email when the wine has been shipped.

Q: What is the Shipping Process for the Culture Wine Club?

Your club shipment will be shipped the following week after the billing date using standard ground methods. You will receive tracking information via email when your club shipment is ready to ship.

Q: Does Culture Wine Co. Notify Me Prior to Culture Wine Club Shipments?

Yes, Culture Wine Co. will notify you prior to club shipments. You will be notified via email 2 weeks and 2 days prior to billing about your upcoming shipment. You’ll have until the 2nd notice to pause or take advantage of the member perk of adding additional a-la-carte bottles that month for free shipping + 10% off.

FREE SHIPPING ON 6 OR MORE BOTTLES

FAQs

Your Content Goes Here

Who is Culture Wine Co.’s Standard Shipping Carrier?

Important Compliance Requirements

What is the Return Policy of Culture Wine Co.?

What Happens if There is Heat Damage to a Shipment?

What Happens if I Need to Cancel an Order?

Can I Cancel my Culture Wine Club Membership?

How Does Culture Wine Co. Manage Temperature Changes and Shipping?

Do I Need to Sign for Packages From Culture Wine Co.?

What is the Shipping Process for the Culture Wine Club?

Does Culture Wine Co. Notify Me Prior to Culture Wine Club Shipments?

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