FAQs Archive - Page 3 of 4 - Culture Wine Co

Q: Is the Culture Wine Club Flexible?

Yes, the Culture Wine Club is totally Flexible! You can pause any time you'd like. Each month, you can also add additional bottles to the order and receive 10% off + free shipping

Q: Does it Cost Money to Be a Member of the Culture Wine Club?

Aside from the cost of the bottles each month and taxes, there is no additional cost to join the Culture Wine Club.

Q: How Does the Culture Wine Co. Wine Club Work?

Your club shipment will be billed and shipped monthly. Here’s what to expect: Customer signs up for the club; they receive a confirmation email. Culture Wine Club then bills the first club, and all subsequent shipment on the FIFTEENTH of each month. Culture Wine Co. notifies club members via email 2 weeks prior to billing about your upcoming shipment, allowing up to 2 days prior to shipping to make any changes Culture Wine Club offers 10% off all wines on the website + free shipping for the club itself. We recommend adding bottles to your club (account > club memberships > edit wines) prior to shipments. Those will receive your 10% discount AND ship for free with the club.

Q: What Happens if I Need to Re-Route a Package?

Should you wish to reroute a package after it has been shipped, we can accommodate your request for a fee of $25. However, please be aware that we are unable to reroute packages across state borders.

Q: What Happens if I Need to Reship a Package?

If a package is returned to us after three unsuccessful delivery attempts, we can arrange for re-shipping. However, please note that a re-shipping fee will apply, based on the shipping address and the number of bottles in the order. We understand that shipping wine can be costly, but unfortunately, this fee is necessary. We kindly request you to ensure that someone is available at the specified shipping address to receive the package.

Q: I Placed an Order, What's Next?

Upon placing an order, you will receive an order confirmation email with a summary of your purchase. (Please ensure that your email address is accurate to receive the order and shipping confirmation emails) Once your order ships from our warehouse, you will receive a shipping confirmation email containing your tracking information. Please use the tracking service to monitor your package's progress. The carrier will attempt delivery up to three times. If the delivery is unsuccessful after three attempts or if you fail to retrieve your package at the carrier depot within the specified deadline, the shipping fee will not be refunded.

Q: Where Does Culture Wine Co. Retail Wine?

Culture Wine Co. sells and ships wines direct-to-consumer in 44 states across the United States.

Q: Where Does Culture Wine Co. Wholesale Wine?

Culture Wine Co. wholesales to the trade throughout the state of California.

Q: How do I Order from Culture Wine Co.?

Customers can order wine from the Culture Wine Co. e-commerce webstore any time. Culture Wine Co. ships to 44 states across the United States. Culture Wine Co. does not have a physical location for its retail store. Culture Wine Co. only sell retail online.

Q: Where Does Culture Wine Co. Store its Wine?

Culture Wine Co. stores its wine in a professional, temperature and humidity-controlled warehouse in northern California.

FAQs

Your Content Goes Here

Is the Culture Wine Club Flexible?

Does it Cost Money to Be a Member of the Culture Wine Club?

How Does the Culture Wine Co. Wine Club Work?

What Happens if I Need to Re-Route a Package?

What Happens if I Need to Reship a Package?

I Placed an Order, What’s Next?

Where Does Culture Wine Co. Retail Wine?

Where Does Culture Wine Co. Wholesale Wine?

How do I Order from Culture Wine Co.?

Where Does Culture Wine Co. Store its Wine?

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