Shipping & Return Policies
At Culture Wine Co., we believe in transparency in all that we do. When it comes to purchasing products online, stress-free shipping is of utmost importance, and that’s why we take special care in handling and shipping your orders, using recycled packaging materials as much as possible.
You Placed an Order- What’s Next?
- Upon placing an order, you will receive an order confirmation email with a summary of your purchase.*
- Once your order ships from our warehouse, you will receive a shipping confirmation email containing your tracking information.
- Please use the tracking service to monitor your package’s progress.
- The carrier will attempt delivery up to three times. If the delivery is unsuccessful after three attempts or if you fail to retrieve your package at the carrier depot within the specified deadline, the shipping fee will not be refunded.
*Please ensure that your email address is accurate to receive the order and shipping confirmation emails.
Important Compliance Requirements
Our shipping partners, including FedEx & UPS, can only deliver wine to customers who are 21 years or older. A recipient of legal age must be present at the delivery address to receive the package; carriers are not allowed to leave packages unattended. Age verification is mandatory upon delivery.
Re-shipping a Package
In the event that a package is returned to us after three unsuccessful delivery attempts, we can arrange for re-shipping. However, please note that a re-shipping fee will apply, based on the shipping address and the number of bottles in the order. We understand that shipping wine can be costly, but unfortunately, this fee is necessary. We kindly request you to ensure that someone is available at the specified shipping address to receive the package.
Rerouting a Package
Should you wish to reroute a package after it has been shipped, we can accommodate your request for a fee of $25. However, please be aware that we are unable to reroute packages across state borders.
Canceling an Order
If you wish to cancel an order after it has been shipped, we can assist you with a small cancellation fee, which may vary based on the order size. Please be aware that carriers charge us considerable sums to recall packages in transit.
Heat Damage
It is essential to understand that we cannot be held responsible for heat-related issues during shipping. However, to help mitigate such concerns, we offer ice-packs as one of our shipping options. We strongly recommend selecting this option if you anticipate potential heat-related challenges.
Returns Policy
If you are dissatisfied with your purchase, please contact us via e-mail at [email protected]. We value your feedback and aim to address your concerns. Please note that we can offer refunds only in the form of store credit
